Transactional Email (TEM)

Enjoy instant delivery of your transactional emails backed by Scaleway’s reliable infrastructure, ensuring high deliverability and scalability.

The European alternative

The first European cloud provider offering a transactional email solution, we ensure your data sovereignty via our data centers located in Europe.

A matter of minutes

Reach your customers immediately and ensure good domain reputation. Unlike SaaS providers, we rely on our own infrastructure to ensure the deliverability of your emails.

Simple pricing

Best quality/price ratio with simple and predictable pricing. There are no hidden costs and no extra charges for attachments.

Popular use cases

Send emails via API or SMTP

Send transactional emails (e.g. account creation, password modification, new order, payment status, etc.) from a web application via API relay (cURL)

Key features

Domain registration

Easily register a domain from which to send emails via our console or SMTP

Authentication SPF and DKIM

Using authentication SPF and DKIM to improve email deliverability, detect forgery, and prevent spam


Choose to send transactional emails via an SMTP relay or a REST API, depending on your use case

Email delivery status

View email delivery status, manage email activity, and filter your emails using the Scaleway console

Cancel emails

Easily cancel emails that you no longer wish to send

Why choose Scaleway?

Our European, multi-cloud & open source DNA

Based in France with builders and customers all over the world, our services are located within the European Union and protected by its regulations.

Sustainable by design

100% of electricity consumed in our data centers comes from renewable energy. Decommissioned hardware are securely reused & recycled.

24/7 Ticket support

Our technical assistance is available 24/7 to answer all your questions and assist you. Upgrade your support plan to reach our assistance team directly by phone.

Transparent & predictable billing

Our services are designed to offer you the best price/performance ratio, with straightforward billing to grow your business and keep your expenses under control.

Get started with tutorials

  • Transactional Email - QuickstartLearn more
  • How to configure your sending domain with Transactional EmailLearn more
  • How to add SPF and DKIM records to your domainLearn more
  • Setting up SPF and DKIM records with Transactional Email for popular DNS providersLearn more

Frequently asked questions

TEM is a fully managed solution dedicated to sending your transactional emails. With TEM, you can send your emails via the SMTP or the API, add and verify a sending domain, configure the SPF/DKIM authentication, and monitor emails via the console.

Transactional email is a type of automated, non-promotional email triggered by interactions with a website or app, e.g. account creation, password modification, new order, payment status, etc. Unlike marketing emails, transactional emails are usually expected by customers and thus have a much higher open rate than marketing emails.

No, our TEM platform is dedicated to sending transactional emails only. Please read our anti-spam policy here.

You can manage your email activity and filter your emails using the console. Click here for more details.

If you have validated a payment method, you can send up to 500 emails per month. If you have validated your identity, you can send up to 5,000 emails per month. If you plan to send a larger volume, please create a support ticket via the console.

No, currently you can only send transactional emails with TEM.

Please click here to contact us.

Per recipient. When sending an email with TEM, each recipient counts as a separate email. Example: If you send an email to one recipient and you add three recipients in CC, you will be billed for four emails.

Yes, the maximum size of an email for API and for SMTP is 2MB.

Yes, you can send attachments in your transactional emails. The supported formats are the following: pdf, HTML, Text, iCalendar, ICS, CSV, jpeg, jpg, png and gif. For more detail, please see our documentation.